Last Reviewed: May 25, 2021
If you’re not quite happy with your product(s) that’s okay, you can return your items to us, but please keep in mind:
- Our policy lasts 14 days. You have 14 days from receiving your order to request a return at email@example.com to receive a refund.
- Products are unused and are in the same condition that you received them. Items covered in animal and/or human hair will not be accepted. Items must be with no prominent smells, blemishes, stains, tears/rips or signs of wear, unless we have been given prior notice that an item is faulty.
- Products must be returned in the original packaging with all tags still attached.
- Returning products is your responsibility up until Fabio The Cat has acknowledged that the package has been received. If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. Please obtain proof of postage in case your order is lost in the post on its way back to us. If you don’t do this, there may be issues with us processing your refund.
- Shipping fees are non-refundable.
- We reserve the right to decline a refund if you return items to us outside the terms of our returns policy.
- If returned item(s) breach any of the terms outlined in this policy, we reserve the right to return the item back to you in the same condition it was received in.
- As we are a small business at this time all return postage costs must be paid for by the customer.
How do you return your order?
- Contact us at firstname.lastname@example.org with an order number and an overview of what you would like to return
- Please note: We’re unable to process exchange at the moment. Please, place another order if you wish to receive another model or colour.
- Enclose your order in its original packaging (where possible)
- Take your parcel and send it via the Post Office (to the address we will provide over email)
- Obtain a certificate of purchase from the Post Office.
When will you receive your refund?
Please allow up to 10 working days for the parcel to arrive back to us, once it is with us we’ll give it the once over to make sure it’s all okay and we will process your refund within 5 working days to the original payment method.
We only replace items if they are defective or damaged.
If you find there is something not quite right with your product, drop us an email at email@example.com and we’ll do our best to help you.
If you wish to swap an item, please return your original order, and place a new order online.
If you have received a faulty item, please email us at firstname.lastname@example.org with the following information:
- Your order number
- Which item is damaged
- Photographic evidence: This is essential to resolve the issue
- Details of the fault
Submissions for parcels arriving damaged must be made within 7 working days of the arrival date. Proof of fault needs to be approved by a member of the Fabio The Cat team, otherwise, we cannot process a refund or exchange.